Janelle Heineke

Janelle Heineke is Professor and Chair of the Department of Operations and Technology Management at Boston University's School of Management.  She teaches courses in operations management, service management, and quality management at the undergraduate, MBA, doctoral, and executive MBA levels, and has been involved with several Executive Education programs. Professor Heineke was awarded the Leading Edge Faculty Award by the General Electric Company in November 1996 and has also won Boston University School of Management's Broderick Award for research excellence and Beckwith Award for undergraduate teaching excellence. 

Professor Heineke has 15 years of work experience in the health care industry as both a clinician and a manager and. As a clinician, she worked for two years as a labor and delivery nurse, then for ten years as an OB/GYN nurse practitioner. While practicing, she was a lecturer and clinical preceptor at Harvard Medical School, Boston College Graduate School of Nursing, and Northeastern University's Physician Assistant program. As a manager, she directed an ambulatory care service and a medical department as well as a hospital-based physician group practice.  She also managed a multi-site staff-model HMO OB/GYN department.  She served as Associate Dean at Boston University School of Management from 1998 to 2001. Currently, she is an Associate Editor for the Journal of Operations Management, Vice President of the Decision Sciences Institute, and a member of the Institute’s Executive Board.

Professor Heineke's research interests focus on service operations and quality management, particularly in professional services. She has published in Decision Sciences, Medical Care,The Journal of Operations Management, the California Management Review, the Quality Management Journal, TheServices Industries Journal, The International Journal of Production and Operations Management, The International Journal of Service Industry Management, Health Services Research, The Journal of Medical Practice Management, Business Horizons, the Case Research Journal, The Operations Management Review and Quality Progress.   

Professor Heineke is the co-author of two textbooks:  Operations Management:  Integrating Manufacturing and Services (2004) and Managing Services:  Using Technology to Create Value (2003), both through McGraw-Hill/Irwin with Mark Davis).  She also written Operations Management in a Service Environment (American Management Association, 1997, with Mark Davis), The Physician Manager Alliance:  Building the Healthy Health Care Organization (Jossey-Bass, 1996 with Stephen Davidson and Marion McCollom), and Games and Exercises for Operations Management:  Hands-on Learning Activities for Basic Concepts and Tools (Prentice Hall, 1995, with Larry Meile). She has contributed chapters and cases to several other books.